At JOLIPIED, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

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  Your name, email address, phone number, and shipping/billing address.
  
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  Payment details, which are securely processed by trusted third-party payment providers.
  
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  Information about your purchases, order history, and browsing behaviour on our website.
  
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  Technical information, including your IP address, browser type, operating system, and device identifiers.
  

We only collect information that is necessary to provide and improve our services.

2. How We Use Your Information

We use your information for the following purposes:

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  To process and fulfil your orders.
  
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  To provide customer support and respond to your enquiries.
  
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  To send order updates, delivery confirmations, or promotional offers (if you’ve opted in).
  
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  To improve our website, products, and user experience.
  
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  To comply with legal obligations and regulatory requirements.
  

We will only use your personal data for legitimate business purposes and in accordance with applicable Australian laws.

3. Sharing Your Information

We do not sell, rent, or trade your personal information.

However, we may share certain data with:

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  Trusted third-party providers who assist us with payment processing, order fulfilment, shipping, email marketing, or website analytics.
  
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  Regulatory or legal authorities, if disclosure is required to comply with Australian law or to protect our legal rights.
  

All third-party partners are required to maintain the confidentiality and security of your information.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

Cookies help us:

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  Understand how you use our site,
  
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  Remember your preferences, and
  
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  Provide personalised content or offers.
  

You can adjust or disable cookies in your browser settings at any time. Please note that some parts of the site may not function properly if cookies are disabled.

5. Data Security

We use industry-standard security measures to protect your personal information against unauthorised access, alteration, or disclosure.

These measures include encryption, secure payment gateways, and restricted access to personal data.

However, please note that no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location and under applicable Australian privacy laws, you may have the right to:

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  Access, correct, or update your personal information.
  
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  Request deletion of your personal data where appropriate.
  
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  Opt out of receiving marketing or promotional communications.
  
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  Restrict or object to certain processing activities.
  

To exercise any of these rights, please contact us at contact@jolipied.com.

We may require proof of identity before processing your request for security reasons.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by Australian law.

Once no longer needed, your information is securely deleted or anonymised.

8. Third-Party Links

Our website may contain links to external websites not operated by JOLIPIED.

We are not responsible for the content or privacy practices of these third-party sites.

We encourage you to review their Privacy Policies before providing any personal information.

9. Updates to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

Any updates will be published on this page with the revised date.

We encourage you to check this page periodically for the latest version.

10. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us:

📧 Email: contact@jolipied.com

📞 Phone: +61 2 6100 8725

🏢 Address: Unit 8, 45 Brighton Road, Alexandria, NSW 2015, Sydney, Australia